Rude people work here. Treat you like just a number. VA referred me to them but will not receive treatment if I have to go back to them. This group of eye doctors was there for me during one of the darkest (pun intended) periods of my life. Not only did they care for me sight unseen on a Sunday straight from Prov ER, they were also able to give me an actual diagnosis for a malady that had afflicted me for several years. I had reached near-hysteria due to the pain and fear during this bout of illness. Dr. Nathan was able to calm me. He spoke to me in understandable yet not belittling terms.Thank you for going the extra mile! I had scratched my eye and was referred to go to this establishment by my general doctor. Interactions with the secretaries were mixed, as they called me at 11:50 am and asked if I could make a 12:50 pm appointment that same day. The conversation then proceeded as if I was inconveniencing their practice by not leaving my work with practically no notice. So we settled on an appointment for the following day at 9:30 am. I arrive at 9:20 and fill out paper work. They staff seemed to be friendlier than while over the phone so I thought that perhaps things were going to go better than the reviews led me to believe. At 9:45 the technician pulls me from the waiting room and takes me through the whole nine yards (I have never had an eye appointment before). She was incredibly helpful and attentive, asking multiple questions and writing down detailed notes. I felt that I was in good hands with her. Believe her name was Syndra, but do not quote me on that. At 10 am she said that Dr. Frank would be right with me. 10 minutes pass. Soon it is 20 minutes. Around 10:40 Dr. Frank made a quick appearance to say he will be right in. At 10:50 someone else stopped by to tell me that he would be right in. 11:03 Dr. Frank made his appearance. He was very quick with his procedure, which was remarkably similar to the technicians. When he asked if I was taking any medication for the eye I said that I was and had seen results. He told me I didn't need to continue applying the medication and gave me a small bottle of "intensive" eye drops and then gave me an open bottle of an opthalmic solution and said to use this instead. This made me a bit nervous but he assured me that it would be fine. At the end of his examination, at 11:08, he said "If you experience symptoms X and Y make an appointment to see me again." The problem with his statement is that I came to see him for the exact symptoms that he had just told stated! The man had not even reviewed my symptoms. He was extremely dismissive in my follow up questions and told me that I would be dealing with the symptoms for up to five years and would need medication to mediate them. I left with a bad taste in my mouth. Used the opthamlic solution (that had been previously opened) and had to wash my eye out with water because of how badly it burned. The eye drops have served their purpose well though. I did not follow his recommendations and continued to use the prescription that my general doctor had given me. Every day my symptoms lessened and now I don't experience them. I cannot speak for all the doctors of this practice, but after my experience here I will not be coming back and will actively warn people to stray away from Dr. Frank. It seems as if these people run some sort of scam. They constantly call my number although I've never been a patient here. When I answer they just hang up on me and when I call them back I'm always greeted by some rude woman who tells me my phone number isn't in their system but obviously it is. I would not suggest coming here or providing any personal information. Soooo after waiting since 2013 for a reponse on how much $ a surgery to remove my eye would cost, because my dead eye is in pain. But they wont call me back. Also a rude lady named megan said to find a new doctor....to bad this is the only ophthamologist association in alaska that has doctors that do this kind of surgerys dumbass. Didnt know what surgery i was talking about or even what kind of work an opthamologist does. Would tell others to go to seattle if possible instead of this rude, time consuming, frustrating, craigslist employeed, and dump that blocks people from seeing doctors....thanks alot if i lose my good eye because of yall. Know its because of megan your front desk idiot.
Ophthalmic Associates is a US Doctor based in Anchorage, Alaska. Ophthalmic Associates is located at 542 W 2nd Ave, Anchorage, AK 99501, USA.
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