Super unhappy with my care. They neglected to call me for test results, I saw a doctor for a while and She was fine. She wasn't great but I was pretty disappointed when she left. The Doctor I saw after her barely took time to hear me out it was the quickest appointment I've ever had. Then they didn't send my prescription where I asked them to it took about 2 days for them to send it out once I called them about it. I'm pretty unhappy with the price of this place and the quality of care. I have been here for quick visits and always had a good experience. This time I did my annual women's exam and had another good experience. My provider listened. I felt like I was not rushed and had plenty of time to tell her my concerns. Front staff was all business which was fine. Would recommend for sure. The actual doctor visit was fine. The 1 star rating is for the incompetent staff. I came to this clinic because one of the doctors was listed as in-network for my insurance. The first question I asked the guy at the front desk was if they are in-network preferred providers and he said yes. If he had said no, obviously I would have gone elsewhere, but he assured me they were in-network and told me all I owed for my visit was my copay. A couple of weeks later I received a bill for quite a few hundred dollars. Thinking it's a mistake I call my insurance to try to get it straightened out. Eventually I was directed to Maria, the billing manager, for Acute Family Medicine. I called her 3 times and she never called me back. I had to physically walk into her office to get her to talk to me. All she could say was she wasn't sure what was going on because she had never set up any sort of plan between the clinic and my insurance. She said she talked to the guy at the front desk, but didn't remember telling me they were in-network. She said she felt like the clinic was partially to blame and she would try to figure something out. After several more attempts at calling Maria, she finally called me back and said she would try to have another doctor (not the doctor who saw me) sign off on my paperwork at an attempt to have my insurance pay for it because the other doctor might be in-network...umm ok? That doesn't seem very ethical, but sure, lady. Maria then tells me that I should start making payments because she "doesn't think this plan will work". At this point, I'm so fed up. I have my lawyer call her and she tells him she never asked the guy at the front desk if he remembered telling me they were in-network. She can't get her story straight. I never heard from her again, just another bill. I paid it so I wouldn't be sent to collections, but I seriously urge you to find anywhere else to go. The staff obviously can't be trusted to know how to do their jobs correctly. Thorough, defensive medical practice. I did a walk in because I accidently cut myself. Quite the wait time, but got in.
Acute Family Medicine is a US Doctor based in Anchorage, Alaska. Acute Family Medicine is located at 11470 Business Blvd # 100, Eagle River, AK 99577, USA.
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