After suffering from chronic sinus infections for the last decade, I underwent a sinus procedure with Dr. Schaffer in June 2016 and have not had a single cold or infection since my surgery. Their entire staff was friendly, knowledgeable, and willing to accommodate a payment schedule. I highly recommend this office for your sinus needs. The billing is horrible. I told them I wanted no billing surprises and I wanted to pay upfront for what the insurance would not pay. They collected the money in advanced and told me nothing more was owed. Two months later I get a bill for over $600.00. The billing department gave me the usual song and dance and told me there was nothing they could do. And surgery was a septoplasty and turbinate reduction to help my breathing but it did nothing to help my breathing. I use a simple plastic insert in my nose and it works very well. $12.95 versus $15,000. Dr. Kallman is a talented surgeon with a great bedside manner. I have struggled with my sinus issues for decades, been to see several doctors and have even had a previous surgery all to no avail. Dr. Kallman diagnosed my situation and the surgery he prescribed along with the maintenance medication has greatly improved my quality of life. I can breathe through my nose again! I sleep better, snore far less, and wake without the puffy eyes and dark circles. I no longer miss work due to sinus headaches and infections. I cannot thank Dr. Kallman and his friendly and helpful staff enough. They've been amazing to my family! My husband needed a septalplasty very badly because because of a deviated septum. He'd get sinus infections every month for years! Then at his first appointment, they decided on surgery, turned it in to a pre op, and three days later, he was having surgery. He hasn't had one since! And they did mine and my sons tonsillectomy and my daughter will be going in next week to get her set up for hers. These people are always so kind and helpful. I'd recommend them to everyone! (PS, I have no experience on the ear side of it so I'm not sure how they are over there.) The office is clean and welcoming. The doctors and nurses seem a little rushed but competent. My complaint is with billing and staff that takes paymemts. Upon my first visit I was surprised how impatient the receptionist seemed. She kept insisting I should know my own plan and when I told her my co payment amount she wanted me to pay a different amount. Whether it be reluctance to deal with my insurance company or to deal with me I don't know. I was polite. There just seemed like no room for questions. I experienced this treatment two more times as I spoke with billing about my upcoming surgery and again when I called to ask about the overage charges that my insurance didn't cover. I am aware of my EOBs but sometimes I have questions about paying hundreds of dollars for something. I feel it appropriate to ask about these things. Not once had I not payed or payed late so there's no reason in my mind to treat a patient/customer with such annoyance. Because of my continuous negative experiences with the billing department I must conclude they are trained to deal with patients in this manor. For these reasons I chose not to go ahead with my surgery at this facility. I couldn't imagine being sick and vulnerable and having to deal with that. It's just too bad.
Acent Alaska Center For Ear Nose And Throat is a US Doctor based in Anchorage, Alaska. Acent Alaska Center For Ear Nose And Throat is located at 3841 Piper St #230, Anchorage, AK 99508, USA.
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