Desk staff was pretty unprofessional. Sent us to a dirty room at first, then no apology. The rooms didn't have any kitchen items at all which is different from any extended stay I've been to. The staff didn't even acknowledge we needed help when entering the hotel, as I struggled with three very heavy bags and my mother who'd just had a major surgery and could barely walk. I even mentioned many times that she was still under anesthesia and I might need help, but no response. Mind you, there wasn't another soul in the hotel but us and the staff. When we finally made it to the room that was as far away as possible from the door (even though they knew we were coming from a surgery during reservation), the room was filthy. Towels weren't replaced, some were missing, the rest were a mess, the mirrors were filthy, the sink wouldn't drain and was dirty, there were hairs all over the sink, tub, desk, shower curtain, floor, wall, toilet, and more. The ice trays in the freezer weren't changed or cleaned. There weren't clean pillow cases. The nightstand was filthy. The tv made a horrible loud continuous beep incessantly on almost all channels, except for two. The lights were weak and flickery. There were no cups, coffee pot, etc. The lamp shade was sideways. The only breakfast foods were sketchy coffee, half packs of granola bars, single oatmeal packs, and snack sized muffins. They don't tell you where the vending or washing machines are. There is no ice machine. They have old, broken, dirty carpets, walls, etc. The pool was out of service (and seems like it has been for a long time by choice so they don't have to take care of it) and the same for the "gym". Even the "conference rooms". The staff was overheard/seen texting, eating, talking about how they "thought you were supposed to throw the key cards away!" Also, the staff has no idea how to issue meal tickets for people staying with Medicaid vouchers for lodging and food. They had a very dismissive attitude and said "it is what it is, I don't know what to tell you!" when asked if they knew how that worked. If I didn't have ANYWHERE else to stay, I MIGHT stay here again. If I had a better option, I would take it in a heartbeat. Very disappointed in this experience. It's good for a cheaper hotel. Clean rooms and includes breakfast. Room had a kitchenette, including microwave, fridge, and stove. Can request pots and bowls and some other kitchen items. Breakfast was a bit boring though. Only coffee, tea, hot chocolate, oatmeal, granola bars, and prepackaged muffins. Also, room did not have a hair dryer. Parking is ten dollars a day with the hotel, but street parking is free after 6pm till 9am on week days. Great service, rooms looked nice, great location Staying at the hotel for a business trip. There was water still in the tub, there was no shampoo and conditioner because they said they are sold out. We went out for the day and when we came back, the beds we're not made. Continental breakfast consists of packaged muffins and coffee.
Extended Stay America Anchorage Downtown is a US Lodging based in Anchorage, Alaska. Extended Stay America Anchorage Downtown is located at 108 E 8th Ave, Anchorage, AK 99501, USA.
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