Since Alamo/National are exactly the same at this station (they didn't even bother to appear as separate as in some other airports), this warning applies to national as well: After having a great experience with Alamo in San Francisco / San Jose, we had a terrible one with Alamo/National Anchorage. The attitude we got today, August 22, from a agent called Autumn was way beyond everything that is acceptable. She treated us like we have never rented a car before, even though we just handed in a luxury Full size SUV Alamo rental 5 hours ago at another airport. The car we got was extremely dirty inside and outside (pictures attached) and not the reserved class. She simply stated there was nothing else except this wreck available, even though the car lot was full. Whatever the reason was for her attitude, she didn't care to explain it to us and the condition of the car is just unacceptable. Can't recommend. Rented in August. Vehicle was present snd in good condition. No problems at all. BE SURE to take photos before AND after drop off. Be Careful National had not snow tires and they dont have SUVs or Jeeps for snow weather conditions Be careful, they try to charge you with extra costs although it is included in the booking (extra driver, first gas fill), staff not helpful and customer friendly
National Car Rental is a US Car Rental based in Anchorage, Alaska. National Car Rental is located at South Terminal, 5000 W International Airport Rd, Anchorage, AK 99502, USA.
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