It was really disappointing that David, the new manager, charged an additional $150 from me. Since I am a returning customer with a positive attitude and respect the rules, and rented a car at least twice a year @ ABC Motorhome, you could give me a friendly reminder to ask me to wash the car before returning. I was well aware that the car was covered with mud and I even told staff about it. She seemed it was not a big problem. On the contract, it stated, "Excessively dirty car will be charged a minimum of $25 to a maximum of $150" which is an extremely relative term. You certainly made $150 for the company BUT you also made the company to lose A WHOLE LOT more in the future. Were you that desperate to charge for $150 from a returning customer without an authorization? Or, David, you are greedy like Scrooge? Please watch the movie and you will see exactly what I meant. You said, "if I don't charge $150 for the car returning like that, the business would be lost!" Really? Have you thought about how the business is lost because of one person like you working for them??? Do you even know how to manage for the business??? Think again! AND Think twice!!! If I were you, ONE. I would not treat the returning customer like that. TWO. I would not be so greedy to make such small money so I eventually lose a customer which is a big LOSS to the company. THREE. I would not ruin the business' reputation only for $150. Customer service was great & the orientation/walkthrough on the RV was awesome (thank you Austin). It was very helpful to me & put my mind at ease. RV was very nice and clean, had no problems with it. Rental Price was perfect for my budget. Thank you ABC Motorhomes for the adventure of our life. Your front employee's were amazing to! See you next year! We made stupid mistake during U turn on a small road and got some scratches. They canceled our reservation and asked us to come back to return the RV immediately even if we are a hundred miles away from Anchorage. After we came back, we are informed that it is not covered by insurance purchased from them. The insurance ONLY cover accidents on Highway not in parking lot or unpaved road! They never emphasized those terms when we purchase the insurance. Lots of limitation on insurance and It is useless. We need to pay all by ourself. They charge 8hours with $125/hour labor fee, $100 for materials and $1100 labor fee. Insane! Don't rent here! They don't cover small accidents! I did RV for 4 nights, this was first time RVing Overall great experience! The staff is helpful but little unorganized and unprofessional. I got there at 11:50pm and head to wait 3hrs to check out RV checkout took 1 hr The pick up and drop service to airport is a little mess Had to wait for over 40mins for shuttle. Process are reasonable I got $119/night for 24 RV Vehicles are old, in my RV wipers weren't working properly, mileage was too low and was little dirty from inside, brakes were making creeking sounds Very happy we booked with ABC! Their RVs are good quality and the price was surprisingly affordable! They accommodated our late arrival and had the rv ready for us too sleep in on the lot. Even when we thought there had been a disastrous miscommunication upon arriving and not finding our rv, we were able to contact the after hours emergency line and speak with someone that helped us locate our rv. Turned out the tag with our name on it had simply fallen to the floor of the cab. All around good experience with this company.
Abc Motorhome Car Rentals is a US Car Rental based in Anchorage, Alaska. Abc Motorhome Car Rentals is located at 3875 Old International Airport Rd, Anchorage, AK 99502, USA.
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