I was a little disappointed with this Avis location. I didn't know this ahead of time, but apparently this is an independently owned Avis, so you do not get any rewards here. Not too big of a deal, but what this also does is causes the rental to not show up in your Avis app or account after the rental is done. This is extremely annoying when traveling for business and needing to revisit past stays for expense reasons. Even calling Avis directly doesn't help, you must reach the local Avis location. This seems silly to me, privately owned or not, all of the systems should be still Avis owned and operated. When I arrived the lady at the front desk wasn't rude, but definitely a little abrasive. This location also charges $8 per gallon of gas if they are required to add any when you return. I used roughly 2 gallons of gas for my entire visit and walked out of there with a $32 charge! I've heard of a fee or penalty, but charging $8 for gas, then a fee on top of that? That's complete highway robbery. The car was also dirty. DO NOT RENT FROM AVIS AT ANCHORAGE AIRPORT! Worst customer service and management ever. I forgot my purse and it was in only the employee's possession for less than an hour. My cash was stolen, I was lied to more than once even by the manager. I had to call the airport police to get the manager to return my call. Then he was smug and claimed to be part owner. so Nothing I could do after the theft wasn't done in view of the security camera. AVIS corporate will probably lose more money on account of all these negative reviews and AVIS boycotts than they make off letting them use their name. People like me will completely write AVIS off. Also the tire tread was worn down, paint was peeled off the wheels, and the whole thing was full of scratches. Last time I went home I used Enterprise and the time before Alamo.....they will be getting all,our families business from now on. Some generic reply given to almost every negative review is just another piece of evidence that they couldn't care less. I have been scammed by Avis Alaska anchorage airport location. They are worst . They are worse than bandits. Bad people bad coverage. Rent from other rental cars . Because of this experience will never rent from Avis again zero stars i wish i can give negative stars. Google forces me to give star. Stay way from avis alaska. They come after customers to get more money and customer service is not important to them as how many times do they expect to come Alaska. Worst people I saw their true colors They never sent my receipt. Called Avis customer service, they couldn't provide it; said it was something about this location is an independent location? Really? Avis is Avis. They told me to call the local office....5 people later, I finally got my receipt. Also, my prior rental doesn't show up in the app. They made a point to mention a 1 hr grace period for our return time....return time said 3:00...we found out later that that already included the grace period from our 2:08 rental origination. So, for being minutes late, they felt justified to charge us another full day .... and even withheld the option to reissue the vehicle to us, despite that we were charged for that period. VERRRRY MISLEADING and no one took responsibility to help us out afterward. Rental car agencies are mostly based on scam strategies for income. Avis' slogan is "We Try Harder". At what....I dare not say.
Avis Alaska is a US Car Rental based in Anchorage, Alaska. Avis Alaska is located at 5000 W International Airport Rd, Anchorage, AK 99502, USA.
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