Good luck getting the service department to give you a call back when they promise to call you back. Kyle is by far the worst SA I have ever worked with. Definitely will be recommending BMW over these jokes. And yes, I do still hope to hear from a manager about why I haven’t gotten my oil change done because there was a recall and the “dealer” wanted to do it all in one go. I made an appt for an oil change. After being car-less for a whole freaking day, they didn’t even do the oil change. Pathetic!!! Update 9/18- Kyle is our new service advisor at MB and has done the most to mend the gaps for us in the service department since Kendall took over. Hannah also was very kind. I was very close to just going to one of the foreign auto mechanics in town but Kyle provided excellent service this last time. I hope things continue to improve and am hopeful. New Review - Since Kendall took over Mercedes Benz in Anchorage the service department has gone to the dogs. I'm not sure what all is going on but long time employees have left and there is a huge back log of cars for service as well as no loaner vehicles available for months. Sadly the service department went downhill over at BMW years ago and that was a reason I switched to MB. Now I'm concerned the same thing is happening at Kendall. It's sad we don't have more competition in Alaska....just not enough dealers or cities to get service from so Kendall can destroy the service at MB and nothing will happen to them...because there's nowhere else for the customers to go. Old Review from years ago - From the moment I walked into the dealership I was greeted warmly by Torez Hunt. He worked tirelessly to get me into the right car and to get the best deal I could for my trade in. I would recommend Terez to any of my friends or family and I feel he is trustworthy and is the epitome of good customer service!! It's rare to come across someone who has such a high standard of service and integrity in the car sales world. Go see him at MB of Anchorage!! This dealership was top notch! Mr. Quinn Lira went above and beyond since day one that we were there. He's been so helpful to us and even took the time to make sure we knew how everything worked and was set up properly as far as connecting the Bluetooth with our phones, etc. The process was absolutely painless. So quick and professional! ( Thanks to Mr. Hunter Aubertine. )We felt like family by the end of the whole process. We're very well taken care of. Quinn made the buying experience pleasurable. We highly recommend Mercedes Benz of Anchorage-Kendall. It was worth the hour drive to get there. Carlos and Maria Well I thought I would give this a few months to see if things would have improved. Needless to say, nothing has changed. Let's start with the staff. The only staff member worth anything is Hannah my service tech. The manager Hunter is a very nice and I do believe he means well but the guy and has been there for 17 years has lost complete control of the dealership. The inmates are running the asylum. My salesman has neither the class or the follow through to work at a Mercedes dealership. He needs to be transferred to the Kendall used car lot. The Finance Manager, well let's just say I rather have hot Bamboo splints stuck under my finger nails rather than deal with him again. No one has a glue what goes on at that dealership. I could go on and on but I will only list a few examples. Every time I leave that place I get heartburn. I had my vehicle there several times for warranty work often for several weeks at a time. One would think after having the vehicle that long they would have activated the second key. Wrong !. Again, I brought my vehicle in for service and it was in for several weeks. When I picked the vehicle up it was filthy dirty. On another occasion my vehicle was ready on a Saturday and was promised that the shuttle would pick me up. When I called, the new service tech, Kyle informed me there was no shuttle service on Saturday even though it had been arranged with sales. I was told later that it appeared Sales forgot and he was very curt with me. The previous service adviser had about as much customer service skills as a clam. Hunter continues to hire people who are totally unfit for the positions they hold. Today I went to pick up my vehicle and the service adviser had gone and NO ONE had the foggiest notion where the key or the vehicle had gotten to. There is absolutely NO communication within the organization There was a fellow customer with me today picking up her vehicle and she shared some of here horror stories with me and suggest I contact Kendall. She stated she would get better service from a Kia Dealership. Like I said, I could go on and on but these are just a few example and there are many more.. Kendall really does need to and clean house ! In response to the General Managers response. The solutions are very clear and have been outlined in the review. A complete management change. It's just that simple ! This was my first car purchase and the staff really took care of everything and made sure my experience was nothing but wonderful! I highly recommend buying a car here, I'm the third person in my family that's serviced here and the staff are very nice.
Mercedes Benz Of Anchorage is a US Car Dealer based in Anchorage, Alaska. Mercedes Benz Of Anchorage is located at 1000 E 6th Ave, Anchorage, AK 99501, USA.
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