Went today with trailer in tow to buy a new Honda knowing they had one left after a brief call to sales. After trying to negotiate, and by that I mean throw in a helmet or a cover or SOMETHING to pitch in on their end, they said "nope". Their "setup" and "destination" fees are higher than everyone's and they hinge on the $200 rebate that the "factory" is giving back...not them! They lost a sale over a $99 helmet that cost them less than that! No problem...just put a deposit on one at the Honda dealer in homer. Over a $100 less ( including the 4 hours drive time each way in fuel) and they are putting on a recoil start NO CHARGE! That's how you win a deal. Not by being an arrogant fool stating: "we just have no mark up"...really? Then how do you pay yourself a commission along with your salesperson? Don't bother with this place, waste of time. I had a poor experience when I was shopping for a side by side. But this review is about another poor experience. I went in to pick up a mirror I ordered, and asked about fork seals while I was there. They had the parts in stock, and I was told to check with the service department for the cost and schedule of when the work could be done. I was informed that they do not work on bikes older than 2000. So the Honda dealer, would not do a basic for seal on my Honda bike. Thats not very reassuring for anyone who expects them to work on what they sell... What a joke. Responsive and helpful. Repairs completed in timely manner. All good “I had the pleasure of working with Jesse and Justin during the purchase of my new machine. Both were professional, well versed on the product and beyond helpful. All this made my purchase that much easier. Just enjoyed my first ride on my new sled and couldn't be more happy!! Thanks again!” Bad customer service, last year I had bought a lawn mower here and it was like pulling teeth. Then two weeks ago I go in ask for a quote on 2 4 wheelers to bring to the bank and they never got back I have called and its really tough to try and do business with someone who doesn't want your business. I called eagle river Polaris and they were about the same. Then I happened to find hatcher pass Polaris in Wasilla and it was a godsend Chris was awesome she handles it all and made it a pain free easy transaction without any added set up or dealer fees like in town. I will definitely be going back to hatcher pass for all future business.
Alaska Cycle Center Ltd is a US Car Dealer based in Anchorage, Alaska. Alaska Cycle Center Ltd is located at 4908 Old Seward Hwy, Anchorage, AK 99503, USA.
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