I wanted to amend what I said about this business earlier. After all this happened, I spoke to the owner, who is really nice. The bill was reasonable and they had even forgotten to charge for some small incidental parts over another issue I was aware of with the bike, but had planned to fix myself. They still have room for improvement, but they are a good shop and really trying and it showed. They didn't know about this review. Bad Service but Good Hearts. Worst Service Ever The Service Dept doesn't even have an option when you call their main number. When you do finally get through to them they are gruff and make excuses. A part i needed had a 200% markup there and the work was quoted as needing a week and a half. It has been 2 days shy of a month and my motorcycle has still not been worked on. I already knew what the issue was, told them about it and that I just didn't have the tool. At the end the Service Mgr told me it takes them a week to get parts, which I found incredulous, since I also work in a field where I have to order parts daily. Now I just want to go buy a Harley. I have dealt mostly with the marine side of Anchorage Yamaha and they are fantastic. Repairs are done right, done quickly and priced fairly. George and Dave are always helpful and always take the time to make sure you understand the situation. They have gone out of the way to make sure that I knew how to deal with my new outboards and knew the code to defuse the 20 hour oil change alarm. My experience spans 7 years and numerous interactions - all uniformly positive. An excellent business!!! On the other side, I bought a Yamaha generator and had no issues - good price, solid info before I bought. I purchase a generator from them never used it for the purpose I bought it for when I called about returning it they stated they can't refund me since it is now considered used and can't sell as new this wasn't right since this was never told to me are disclosed of a no return policy they stated that they could put a brand new machine i just bought on consignment to help me sell it why should i lose money on something I never used and sell it for less it would be different If at some point that there was a no return policy but there wasn't anywhere this was bad business on their part to make it correct so be aware you buy it's yours stuck with it first and last time doing business with them I've bought 2 ATV's over the last couple years and recently a yxz side by side. The sales team is good to work with but the service center is terrible. I dropped my machine off to have it checked over for a safety issue(machine spit hot coolant into the driver and passenger's faces). I was given the impression it would be looked at under warranty in 10 days or less. It took closer to a month and I was billed for their services when I picked up my machine. They will 100% NOT communicate with you after you drop your machine off. Don't expect to get any progress reports and if you call no one there will know anything about it. I personally don't plan to ever do business with Anchorage Yamaha again. It's not worth the frustration. Yxz 1000r very fast. Cluch is junk. Yamaha will not warranty it. If your into changing your cluch every 200 - 400 miles they are sweet.
Anchorage Yamaha is a US Store based in Anchorage, Alaska. Anchorage Yamaha is located at 3919 Spenard Rd, Anchorage, AK 99517, USA.
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