This facility has horrible customer service and gives U-Haul a bad name. I filed a formal complaint with U-Haul and then took my business elsewhere. The U-Haul on Boundary Ave. was so helpful and friendly I'm not sure why customers are being routed to the one on Old Seward. We booked online and paid in advance for a hitch to put on our vehicle. We showed up for the first appointment and was told that the installer called in sick. NO phone call ahead of time to tell us not to come. Rescheduled appointment and when we showed up for the second appointment they informed us they didn't have the parts to even install it. No phone call ahead of time again. Desperately needing this hitch installed we rescheduled for a third appointment. We asked (more like begged) for a phone call if for any reason they weren't able to keep this appointment. Guess what happened? You got it 3rd appointment, we show up and they aren't able to install it. At this point I am done with them. I called another store and they not only had the parts to install but said the store could have called over and got the parts from them. The U-Haul on Boundary was able to get us in the next day early in the morning so we didn't have to cancel our trip for lack of a hitch. The only reason this store got one star is because giving them none wasn't an option! Well equipped and helpful. Plenty of storage, supplies to move with such as boxes, tape, locks, dollies, so much more. I've been going to this location for over a decade, and have never had a problem. Recently I rented a U-Haul from this location to dispose of 128' of fencing that I replaced a week ago. After loading up the fence and driving down the road the U-Haul started sputtering a bit until it shut off, I couldn't get the U-Haul to turn back on so I called the U-Haul road side service hotline, they immediately got a driver and got the towing company to come pick me up. I was a little frustrated but nothing over the top, and nothing I can't handle. The tow arrived within 10 minutes of the incident and I was hauled back to U-Haul. I ended up having to move the contents to a different U-Haul as my first wouldn't start but that was fine with me. It was a pretty nerve racking experience but I can tell you every last staff member at this location handled the situation extremely well. Everyone was extremely nice, professional, and experienced. They really made a bad situation good, and I appreciate them for their efforts. Thanks. Numerous examples of a poorly run place, but the best was someone had blocked me in from leaving. The person (seemingly in their own vehicle) was talking to an employee. They were laughing and carrying on with one another, all while I waited to leave. Then, the person gets out of their vehicle and walks away. And it's not as though they had just blocked me into a parking spot, but rather I was pulling around from the back of the building to leave and had to stop for them. More than one employee was in view of all this and said nothing that they may want to move their vehicle and not block the exit. It's a really tight lot to begin with. Not once did I have a positive experience going to this place. Refilled a 30# propane tank. Staff friendly and helpful. Price was very reasonable. Will return the next time I need more propane.
U Haul Moving Storage Of Anchorage is a US Moving Company based in Anchorage, Alaska. U Haul Moving Storage Of Anchorage is located at 4751 Old Seward Hwy, Anchorage, AK 99503, USA.
Please contact with U Haul Moving Storage Of Anchorage using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find U Haul Moving Storage Of Anchorage opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Moving Company in Anchorage