I didn't choose Ace Delivery, they happened to be a sub-contractor that received a large shipment through another company to complete a delivery. From start to finish, I didn't really have much of anything positive to say about my experience with them. I received a phone call to let me know they had taken control of my packages and wanted to set up a time to deliver them. We scheduled a date and I was given a window between 8am-12pm. When the day came, I waited. And waited. And waited some more. Most companies will give you courtesy calls to let you know how far out they are from your delivery or to provide general confirmation that they are coming, or updates. Ace Delivery did not. I called a little after 12pm, and spoke with Laura, who not only didn't apologize at all for the missed timeframe, but was very vague about where the delivery folks may be (as if she didn't know). She said that she could not reach them on their cell phones, and that she would hunt down a status and call me back. I waited for that phone call for a little over an hour before I called her back and we basically had the same conversation again. This time, she was able to reach them and she said that they were close, and were sitting at an inspection point at JBER and would be there soon. Again, no sense of customer service or apologies for their lateness... I felt very "brushed off." When the delivery folks finally arrived at my house nearly an hour later, they actually apologized for being late. However, despite the full-service installation and "trash-out" delivery I paid for, Ace Delivery informed me that I could only get a basic ground-floor delivery since they were a sub-contractor for the order... they were under no obligation to complete my full-service delivery and could not do it per their work order. They were quick to drop everything off and have me sign the paperwork. Afterwards, when I went to start unpacking everything myself, I discovered something very wrong. A large box had been placed leaning against my garage wall, and the "hidden side" of that box (in big, bold, red letters) was a series of scribbled words like "DAMAGED", "GOOD?", and "REPAIRED". Now, I happen to know from my experiences with different freight companies that when something is damaged, it's usually well-documented and paperwork usually accompanies it to show where, when, and how the damage occurred. Now, had Ace Delivery accepted this (already damaged item) from another company, they would have certainly been made aware of it and had documentation to prove that they were not responsible for it. They produced no such documentation. This leads me to believe that they were either responsible for the damage themselves, or just don't take proper liability precautions. The item in question, a bed headboard, had been somehow cracked in shipment, the box opened, the headboard damage fixed with wood-glue and then re-painted, and everything put back together and re-taped. Whether or not Ace Delivery did the damage and repairs, all of my boxes were (almost meticulously) placed to ensure that I wouldn't see damage markings during inspection/delivery. Again, they HAD to have known about it. By this point I was done dealing with their awful customer service and didn't want to pursue any sort of damage claims... I could live with the repairs made. A word of caution to anyone who actually wants to consider using these people... if you had a choice in the matter... just don't. If you live on JBER and these folks happen to get your delivery outside of your control, I would (knowing this now) inspect every single portion of the order. I just can't believe that they could be so nonchalant about wasting over 7 hours of my time for a planned delivery and then hiding an obvious issue with my packages. How they are still in business is beyond me. Great local business! Quality work that shows the owners have a heart for serving Anchorage! They left a huge hole in my wall which they then refused to fix, and were clearly out of their league trying to move my piano. Unprofessional and scammed me. Don't hire these guys; you can do better. I have waited my stuff for five weeks and I still waiting for it. The operator of Ace always said we will call you back when we get any updates. But it ends up that I have to call them every week (now every day). It is always no update. I need my winter clothes, my books, and my kitchen wares. I would not recommend your company to others. Since I have not received my stuff. I gave this company minus star. My order was through another company in which it was too large for UPS to deliver as a final destination to my house.. It has been 2 weeks. I had 3 specific appts with them first on monday, then tues, then wed. THEY NEVER SHOW UP. I called them every few hours and it is a excuse of they will be there in 20 minutes. I will have to be filing a police report soon after they have to deal with me in PERSON.
Ace Delivery Moving Inc is a US Moving Company based in Anchorage, Alaska. Ace Delivery Moving Inc is located at 7920 Schoon St, Anchorage, AK 99518, USA.
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