Royal Alaskan Movers — Moving Company in Anchorage

ALL reviews about Royal Alaskan Movers

• Haley

  Added 2014.04.17

  My experience is very similar to the previous reviewer only my move started with Royal Alaskan. First let me start that this move cost me more, 16% more with 49% less household goods than I brought to Alaska and I packed many items myself. First, I was contacted by someone who was new to the company who had never dealt with shipping a car or crating an oil painting. When I called the company facilitating my move, Royal Alaskan sent out another person. I tried to change moving companies but could not. At 6:30 pm on a Friday I was notified that the packers would be there at 8 am on Monday so I spent the entire weekend organizing my household goods. The packers arrived just before 11. As they were loading the truck I found a cabinet in the kitchen that had not been packed. When I received my household goods this week, five weeks later, the parts for my living television are lost/missing and now I have to wait for some third party insurance company to contact me to discuss replacements. My TempurPedic mattress was just wrapped in plastic instead of boxed. Needless to say, the plastic tore in transit and I have a filthy mattress. I was given a blank form to sign for packing materials when I arrived at my destination. No doubt this contributed to the outrageous price I paid. The only reason I am giving them 1 star there is not negative numbers. Royal Alaskan does have one exceptional employee: the gentleman who drove me to the airport to pick up the rental car after I dropped off my car to be shipped was courteous and professional. If you have a choice, I did not as my employer arranged the move, choose another company!! If you want a first class move call Brad at Royal Alaskan Movers. We have used them for several moves in town from house to house and office moves. We have had them facilitate out of state household moves for us and ship items from the Lower 48 to Alaska for us as well. We have been very pleased with every move. They guys show up when they say they will and go above and beyond what regular movers do. This is the best moving company for any kind of service you might need. I would recommend them to anyone! I do not recommend Royal Alaskan Movers. As another review stated, options are limited when moving to/from Alaska, so we deal with that. With that being said, my husband and I moved from Dallas to Anchorage in January. Royal Alaskan Movers were fairly professional working with us when we were searching for a moving company. We had scheduled a date for pickup with Royal Alaskan Movers, and as they did not have their own truck or people in Dallas, they outsourced. The problems began at this point. 1. My husband made his last day at work be a Thursday, so that our things could be picked up on Friday. We received notification on Thursday that the contracted movers weren't able to make it out on Friday, and would instead be there Saturday. We had a tight schedule, but we made it work. 2. We were not provided with a Bill of Lading at pickup. We finally got one once our items were in Alaska after pestering them about it. We did receive the inventory and the contact information from the contractor. Unprofessional. 3. After asking repeatedly, we were not provided the exact weight of the shipment to determine cost. This was a value that should have been determined after it was picked up in Dallas. 4. We naively trusted them to continue progressing with our items. As it turns out, our things sat in Montana for two weeks. During that time, we were not communicated to as to where the shipment was when we inquired. I called and spoke with Jennifer multiple times, who was never able to provide a satisfactory answer and evaded answering. The answer began as "the truck broke down," and was eventually avoided altogether. A truck breaking down is one thing, not continuing progress for two weeks, allowing our things to just sit as we wait for them in Anchorage is another. 5. The time frame laid out by the company stated our things would arrive February 4th. Our things were delivered February 8th. Our solid wood futon frame made it to Anchorage two weeks later. 6. On delivery day, we ended up with someone else's garden trellis, which we gave back. Our futon frame was left behind in Montana. Our futon is our couch, so we sat in lawn chairs for two weeks. 7. When our wooden futon arrived, it was broken along one of the main support beams right where people sit. We took pictures and Royal Alaskan reimbursed us. 8. I finally took my mountain bike out of storage now that the weather is nice. The movers took the liberty of removing the front tire, and I was going to put it back on, easy peasy. Nope. The front brakes were torqued and parts were twisted to the point I couldn't get the tire on until the fork was torqued back. I had to take it in and have it fixed. I do not recommend Royal Alaskan Movers. There were more problems with this company than they are worth. Wow. There is no other way to describe how nice and fairly we were treated. Our move from Anchorage to Scottsdale was excellent due to their great service. What they quoted is what we paid. No overcharges. No hidden fees. The bid was fair and the experience was great. Our belongings were even delivered earlier than expected. I would and will recommend your services to anybody who asks. Thank you very much Bill and Jamie Bertrand. I just had the opportunity to enjoy the fine services of Brad and his team at Royal Alaskan Movers. I found them to be communicative, timely and very solutions orientated during a difficult moving process i was managing. Royal Alaskan offered me options and solutions and did not add to my stress of co-ordinating all parts when nothing (except movers) seemed to go right. To or From Alaska, i can't imagine working with anyone else. GREAT JOB GUYS!!