A few days ago, I would have given this company 4 stars even though there have been issues over the years. I have been using their service since they began plant delivery/pick-up. I hire them to transport my plants to the greenhouse each fall and pick them up in the spring. Scheduling with them is seriously flawed. They say they will call you back with a time - but don't - making more work for the customer to keep calling. Then when connecting with them, there is a sense of being rushed, that the customer has to work around their schedule instead of the customer's needs. They showed up to the wrong location more than an hour before the scheduled time! One of the most important problems with using this company is their invoicing. They didn't give the price when scheduling, leading me to believe it would be the same price as I paid this spring and last fall. But, instead, I get a charge to my credit card of $160 MORE than it was the last two deliveries. They have a nice crew but these poor practices are unacceptable. If you use their services, be sure to get a firm price before the move/delivery and sign an agreement on the time so they can be held accountable. Lacked basic professional skills. Showed up unprepared to do job. Played loud profane music on cell phone while in my home. Displayed general lack of communication and social skills. I felt very uncomfortable. Ended up asking them to leave instead of having them move my items. Huge inconvenience. Spoke with company owner about situation who didn't seem any more adept. Fantastic company! I have used them twice over the years for moving residences. I have also used them to deliver new furniture that I purchased. Great Alaskan company to work with! Moved my furniture into my new apartment without damage. They were on time and professional. This is my second time using them. I recommend them and will use them a 3rd time if I need pack or move in the future. I had a great experience with the crew. The bought me 44 boxes of laminate flooring. No light job there. Cleaned up after themselves and very pleasant. Was prompt and did not lallygag. I will use them AGAIN!!!
Delivery Solutions is a US Moving Company based in Anchorage, Alaska. Delivery Solutions is located at PO Box 771755, Eagle River, AK 99577, USA.
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