Awesome thorough service! Mason put a screen protector on my phone & was very detailed & answered all my questions. Great job! I’ve been using the Luxe shield for almost two years and it’s an awesome product. I also have a Mophie case that I got here and it’s the best case for me since I need extra battery. Bought a plastic shield, which cracked within a month. Warranty wasn't honored, so I bought a glass screen protector, which cracked within 10 days. They wanted to put me on a "wait list" to replace it, with a $10 surcharge. AVOID LIKE THE PLAGUE On 6/11/17 I got a new phone and GCI recommended zagg screen protectors so I immediately went to the kiosk. I was told they were sold out of the specific protector for my phone. The girl working there suggested I prepay for the protector, get put on a list and I would be called on Wednesday when the new shipment came in. I followed her suggestion, prepaid and was put on a waiting list. She 'set up' an account for me and told me I did not need a paper receipt that the text message I recieved from Zagg would suffice. (Believing that was my mistake) Wednesday comes and goes no phone call. Thursday evening still no phone call, I call the company and am informed they recieved a shipment and there are plenty, was told to come on in and so I did that. When I arrive they were helping a gentleman who just purchased the same protector I need. When it comes my turn the young man informs me he just sold the last one to the man in front if me. I explain how I prepaid and was promised a phone call when the shipment arrived. He apologizes and takes my contact info yet again and promises to call me for sure this time when the protectors arrive. This happens again no phone call told to come in and when I arrive they have no protectors. So I wait for a phone call, no calls. Today 7/7 I go in to get either my protector or a refund. No surprise they have no protectors for my phone in. I am informed they can get again put me on the special order list and wait to be called. I tell them I am not satisfied with that solution as it has almost been a month and it's the same story every time. They then try to look up the transaction using my name, phone number email etc with no luck. (I provided all of this during the first transaction) They inform me without a paper receipt I can not get a refund. I call the employees supervisor who tells me the same thing. I express my frustrations to him and explain the whole senerio yet again. He tells me he had called everyone on the special order personally when they recieved the shipments(multiple shipments). I repeat I have not recieved any phone calls and he insist if I had placed a special order I would have recieved a phone call. I then offer to get him copies of my call log from my cell phone provider which seems to put an end to that. He then suggests I have them try to look me up again. I go back to the kiosk, no luck finding me or my transaction. After a few minutes the supervisor calls the employee back and tells him to give me a refund as he has found the page where my name was written for the special order. Employee apologized but the supervisor didn't have anything to say as to the failures on their side of the transaction, my waste of time and gas. I am extremely dissatisfied with this company. Very efficient and very friendly!
Zagg At Dimond Center is a US Electronics Store based in Anchorage, Alaska. Zagg At Dimond Center is located at 800 E Dimond Blvd Ste K022, Anchorage, AK 99515, USA.
Please contact with Zagg At Dimond Center using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Zagg At Dimond Center opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Electronics Store in Anchorage