Very poor experience. I have a broken phone and set up a screen repair appointment. I rushed in to make my appointment and called ahead of time as I was running a bit late to do traffic. I verified everything was good and set up and was told to bring it on in. After driving all the way from Chugiak I am just told briskly "My calibration machine is down" I had just called 30 mins before and was told everything was good and to bring it in. The store clerk had nothing more to offer and said nothing so I left. I do not appreciate the tremendous waste of my time. Oh my, Joe at Alaska Mac Store was ever so helpful. I have always been a fan of the store and have been going there since my first mac purchase years ago. I go there for all my purchases and tech support and they are always reasonable and helpful. today they surpassed themselves. Joe helped me with a minor (but very annoying) problem that has plagued me for at least four years. He worked with me and taught me not only how to fix it today but how to keep it fixed...and didn't make me feel foolish in the process. Thank you Joe. Had battery repaired, and system updated. Within my first few weeks of travelling the system starting crashing randomly, and now the battery won't charge at all, and the computer won't turn on They are not bad. They are just a glorified middle man. If you want to just buy a computer, you might as well just go straight to apple. They have to wait just like everybody else in town for the new products to come out. I bought a custom computer (top of the line) about 3 weeks ago and they still cant even tell me when it will arrive. They are knowledgeable, but I wouldn't ever go to them for help. Computer Renaissance right down the street from them are much better equipped to handle repairs and equipment. Just my opinion, but I wont be doing business there anymore. These guys rock!! When it was time to buy a new iMac, I wanted to shop locally. Jack was super helpful and made my purchase easy and smooth. I made a mistake with the first model I chose (all my fault) and they worked with me to upgrade to the larger version. I walked out of their store feeling like they went above and beyond!! Later I decided to upgrade the RAM and Sierra got me all set up with what I needed. I love that they are a smaller, more personal store than going to the "mall." I'll definitely be back for any of my future Apple needs!
Alaska Macstore is a US Electronics Store based in Anchorage, Alaska. Alaska Macstore is located at 1231 E Dimond Blvd, Anchorage, AK 99515, USA.
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