Service was great! I bought a new furnace that was damaged in shipping but the tech didn't know until it was installed, once it was known they replaced it with another unit immediately. I would definitely use Klebs again. Paid thousands for them to install new furnace and on-demand hot water heater. Their lack of expertise in all areas of the install forced them to come out 5 additional times. Exhaust pipes into roof were leaking water, adjustments to water heater were way off. 1 year later they had to come back out because the furnace wasn't working. I was told it was a condensation issue and they'd install a "t bar" to fix it. They insisted on payment regardless of the "great warranty" they claimed at the time of install. I found out several weeks later that the "t bar" should have been completed at install. I immediately asked for a refund in march 2015 and then asked again in May and June. Just hours before filing a small claims case (Aug 2015) they deposited that money back into my account with no apology, no communication. Some of their service guys seemed to be really nice, but I will never use this company again even for repairs to their own work. I would really like to see compensation for the hours taken off of work and the permanent purple glue on my vinyl. Whoever the imbecile is driving the Klebs van plate # EVA 888 ,needs to learn that doing under 60 mph in the fast lane and backing up traffic is for idiots. I won't be calling these tools. This company doesn't have a sense of what customer appreciation means. They have had to return several times to fix their OWN work and each time they come, they take our money with them. I run my own small business and even though it is not in the same industry, business fundamentals are business fundamentals. The customers are to be taken care of 101% and it should always be done right the first time. Klebs is far from being anything about the customer and doing things correctly initially. The workers that have come out have been nothing but helpful, although the water tanks in which they install are not. It's almost as if they knowingly install these crappy products just to come back and make more money off of you. I have asked question after question, although no honest answer comes from these guys. I will definitely never recommend this company to anyone in my lifetime and I hope by writing this review, many people will see it and look for a MUCH better company as well. I appreciate KLEBS because they understand "The Golden Rule " . They often are willing and able to fix other mechanical problems that are caused by the previous person or owner that didnt know what they were doing. An ounce of prevention is worth a pound of cure. I also would recommend that customers who have an emergency describe in DETAIL what is happening on their end.
Klebs Mechanical is a US Plumber based in Anchorage, Alaska. Klebs Mechanical is located at 1107 E 72nd Ave, Anchorage, AK 99518, USA.
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