Just called, because they were highly recommended by the sellers for the house we are buying, and the Receptionist was very helpful. She listened to my questions, was clear in her response to my answers, and was very informed. Just confirmed that I will call them again to schedule maintenance when the time comes! Thank you Receptionist (sorry didn't get name of gal who answered)! Very courteous and professional gentlemen came to do our boiler install, and completed the job very timely. Customer service and scheduling was a breeze also. Will continue using this mechanical company, they make my life easy. called at 8:45 in the morning, I called again at 10:30, 2:30, at 3:40 I was told the driver had problem with the van and would not be able to come but they would get another repairman.........I waited and waited, never got a call at 4:40 I called again and was told they would not be able to come today........at a minimum they should let me know they were not coming .....o well, very difficult to recommend Mtn Mech. to anyone, terrible service from the office. Mountain Mechanical has always went above and beyond to assist me. Always fixing my issue in a timely manner and coming out within hours of getting the call. I really appreciate their dedication! Was told by receptionist upon calling to see about getting someone to come have a look at a leak that they "very busy schedule" and they may be able to come out within the next day or so but "couldn't make any promises" And while I appreciate your honesty regarding your carelessness for potential business, I thought it to be quite rude and off putting. I'm sure someone else in Anchorage will be more receptive of my business. You could probably care less because your schedule is so full you don't need my business, but this is damaging to your reputation and I would recommend discussing such with your front line because they're going to drive away clients.
Always On Call Mountain Mechanical is a US Plumber based in Anchorage, Alaska. Always On Call Mountain Mechanical is located at 1300 Winners Cir, Anchorage, AK 99518, USA.
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