I used this company for the first time and was 100% satisfied. I called and spoke to Aaron. He was very friendly, knowledgeable and professional. They were very flexible with us on scheduling. After coming out to assess our needs, Aaron scheduled us in right away. Justin was our technician and his attitude and performance was absolutely phenomenal. We couldn't believe how quickly he was able to diagnose and repair all of our issues. These are really great folks! We would highly recommend them to anyone. The owner of Extreme Heating was great, showed up on a saturday evening to explain what to look for when other installers don't follow the manufacturer's directions or install to the mechanical code. This company really is committed to their customers!! If you have an appointment with them, be prepared for them to just show up when they please. Had an appointment, was informed 5 minutes before my appointment time that he (Matt) would be 2 HOURS late. Are you kidding me, send someone else then, I have a job like everyone else that I need to get back to. Nope, so I waited for 3 hours before giving up and heading back to work because I had to pick up my kids..in route, Matt calls and wants to come now 3 hours and 15 minutes passed the appointment time. Tried to call their office 6 times, finally I get an answer and told "I'm sorry, the manager is helping another customer and he will call you back very shortly." Never received a call back. I have a job in customer service and if I did that to my customers, my butt would be in hot water. Worse than the cable company...we will be there between the hours of noon and 4 p.m. Do yourself a favor and save the hassle and hire someone else who is more dependable. I hired them initially by the good reviews here...so I didn't expect this kind of treatment at all and even to a military servicemember. Thanks for wasting 3.5 hours of my day, my time is precious too you know. UPDATE: I received a call from their office at 4:15 p.m. apologizing and wanting to reschedule...more than 4 hours after my appointment. Why in the hell would I want to do that so you can waste more of my time. I waited 2 days for my appointment...and now had to hire another company but cant get out for 4 days. So, them not showing up made me deal with my furnace issue for 6 days. Save yourself the hassle folks! I had a plumbing problem and they were very quick to respond. The two technicians that they sent were very professional. It took them no time to figure out the problem and the repair was speedy. I was very comfortable to have them in my home. Their price was extremely reasonable and the service was outstanding. I had my garage unit heater serviced due to the pilot light not lighting/keeping lit. Extreme heating came out, were on-time, and did a thorough job of fixing the issue. My technician was thorough, honest, and took his time to ensure the problem was fixed (by cycling the heater) before he left. He also noticed that the air filters on my furnace were in dire need of replacement and replaced them free of charge. This company is very honest in their pricing, their service and ethics. I was very impressed with everything and will be calling them again.
Extreme Heating And Air Inc is a US Plumber based in Anchorage, Alaska. Extreme Heating And Air Inc is located at 16805 Farm Ave, Eagle River, AK 99577, USA.
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