I was a client with Gary Annis for 5 years. No claims, no issues. Was planning an international move and asked Kristin Wilkinson and David Becker individually for claims experience letters. This took over 6 phone calls and 3 weeks to get right. This should have been a simple task. Then I moved and asked to cancel my policies... again talked to both Kristin Wilkinson and David Becker multiple times but neither actually cancelled the policies as requested. Weeks later and no refunds. Phoned again, emailed again and again. It’s been 8 weeks and only 2 of 4 policies have been cancelled but the cancellations were not backdated to the date I cancelled (even after sending proof of new coverage) and I still do not have my refund. The last call was with Gary Annis himself who said he would look into things. Gary Annis - if you are reading this I want my money back! Absolutely unacceptable service!!! Service has gone downhill since Annie left - my whole family and my parent's policies were switched to another state farm because I was fed up with no communication. They hardly ever answer their phone and when they do if takes forever to get the answer. Still haven't received an e-mail confirmation or a call about something that I have asked weeks ago. Please save time and energy and look for another State Farm agent. Did online quote, after that Nannette called me. At the beginning the process was going ok, she sent me a quote pretty fast; however, after I called her back and said that I would like to continue application, she said she was working on something else and would call me back. 3 days later -no calls or emails. Switching to a different office. This is by far the worst agency I have ever had the misfortune to call upon on behalf of a client trying to purchase a home. Nannette Milette the representative, was rude, had no intention of providing service for her customer. She even cut off the phone calls when no one would answer the phone. Claiming owner Mr. Annis was in jury duty (thank you for that service Mr. Annis), but you should know your representative is doing your business a disservice in your absence. Feel free to reply and I will give you further details of the appalling customer service your agent is providing.
Gary Annis State Farm Insurance Agent is a US Insurance Agency based in Anchorage, Alaska. Gary Annis State Farm Insurance Agent is located at 3330 C St #101, Anchorage, AK 99503, USA.
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