Andy S Ace Hardware — Hardware Store in Anchorage

ALL reviews about Andy S Ace Hardware

• Ariana

  Added 2013.05.08

  I love coming here. Everyone is helpful. Unique gifts. Awesome store. Absolutely the best customer service in the United States. Awesome selection of stuff for your house and business. No returns, exchanges or MONEY BACK! For anything! If you buy it you own it forever! No Customer Service what-so-ever! Andy's Ace Hardwear. (Saturday June 17, 2017 there was robbery and a shooting around 5p.m).  I have wrongfully been BAND FOR LIFE from every Ace Hardwear in Anchorage, because I fit the description of another man who was kicked out for attempting to steal. I had entered Ace Hardware about a week or two after this had happened. I was approached by security Michael Hadley, and he said that he kicked me out 3 days ago. I said to him that he has mistaking me for someone else. On the 5th of July 2017, I went back because I needed a battery, he approaches me again telling me to leave or I'll be arrested. Then again I go back on the 8th of July 2017, and Hadley handcuffs me and called APD. Now I would like too make it clear that if l attempting to steal I would have never returned in the first place, that would be idiotic. Hadley also mentioned that he sees me walking through the Ace Hardwares parking lot three times a day this is somewhat true because I do live about 2 minutes away from Andy's Ace Hardware. Now my reasons for returning. I know that I have never stolen anything from Andy's Ace Hardwear, or attempted to steal, so I felt that I could go back, so thats what I did. I felt that Hadley was just trying to make an example out of me or he was just having a bad day. I must speak up against people like MICHAEL HADLEY, because if not he could do the same thing to the next Male, Female Black or White etc... It's a shame that Michael Hadley sees every Blackman as the same/or criminal. Also I had nothing to do with these prior incidents concerning Andy's Ace Hardwear Muldoon. I've never written a bad review before, and I don't like the idea of doing one now, but this situation calls for it. I had dropped off my Stihl Kombi unit in early May to get some basic maintenance work, expecting it would take only a week or so. I was told I would be called after parts were in and work had begun (I paid for them at that time). More than 2 WEEKS had passed (I had already forgotten about it) when I called and asked about where my product was, and why I hadn't been called. Got no answer, even though the parts were there. When passing though town a week later I dropped by to check on the progress of the repair and learned, after waiting 1 hour in a largely empty store, that nothing had been done and that it was "behind 2 other units." I was called later by their Stihl tech, who is very nice and competent, and was informed that she had a family emergency and was not there as much, and that I would be called the following week. I was very sorry to hear this, of course, and I waited, but I also wondered - if that was the case, why weren't they being more proactive about telling customers to get their own product work done elsewhere so as to preserve a good relationship? After not getting called by ANYONE again, I dropped by on my rare drives through town. Once again, I had to wait, this time for 1 hour, in a largely empty store. Still told I was behind 2 other machines. Ok. Finally, I get called a week later and was told the repair was done; however, one of the things I'd asked them to check was NOT done. Wow - OK. I was told I'd be called back when it was assessed and done. After waiting ANOTHER week with no call, I went in and was upset. I had to wait another hour (in a largely empty store) and was told that it was "still behind 2 other units." Needless to say, I hit the roof, and told them I had wasted 3 hours and 6 weeks waiting on this device to be fixed, and that I had not been treated with respect for my time. The manager finally decided to show up, and I told him that I was upset and asked how he was going to make things right for me (almost anything would have been acceptable). His answer? "There's no margin for that." That was his brilliant responses after 15 minutes of blathering and trying to make nice. Well, if there's no margin, there's even less of it now - me and my customer lifetime value (I had spent thousands there over many years) are going to a new place that respects its customers and their time. The mere lack of an attempt to do right sealed the deal for me - lousy customer service from what had once been one of my standbys. I wish they had just been honest and upfront about the situation, but they chose to be deceptive and dishonest. Not smart, Andy - not smart.