A++ Customer Service! Everyone we've encountered at The Waterworks (from Kali, to Linda, to Tim to Taylor and more) has gone out of their way to make us feel welcome. Prior to purchasing, we knew nothing of the hot tub world, but The Waterworks has done an phenomenal job educating us on purchasing and caring for our first hot tub. Water care can be a bit tricky but taking the water care class helped immensely to get us started on the right foot. Along the way there have been questions about water care and each time we've called or dropped by the store, every person we've spoken to has been so knowledgeable and helpful. Within weeks of purchasing, there was an issue with a faulty breaker. Not only was Linda a gem in troubleshooting issues with us over the weekend, but to top it off, Tim came out on a holiday weekend to make it right. They easily could have asked us to wait until after the holiday but they make it right, within hours. Additionally Tim followed up on it via phone two days later. This company should be the poster child for A++ Customer Service! We love our hot tub and have used it almost every day since purchase. So, the only thing we're wondering now is: Why didn't we buy one sooner?! I inherited a hot tub with my new home. Waterworks had installed it several years back. They have been very helpful and patient with this new owner with ongoing Hot Tub 101 class, support and supplies. Couldn't have kept it clean and running well without them. Thanks. Trish at the Eagle River location has been EXCEEDINGLY friendly and helpful!!! She finds out answers for us when she doesn't know them. We also spoke with Tom/Tim (can't remember his name) the other night and he was super knowledgeable about the problem we were having with our spa. Thank you Trish for your help and friendliness!! We have had nothing but the very best Service with Tim and Linda and their staff. We just received our second Tub from them and looking forward to another many years of great service. I would not purchase any other tub from any one else. Always friendly service
The Waterworks Spas Saunas Anchorage is a US Spa based in Anchorage, Alaska. The Waterworks Spas Saunas Anchorage is located at 5700 Old Seward Hwy, Anchorage, AK 99518, USA.
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