This Zales is the greatest jewelry store I've ever been to! The staff took the time to find the perfect ring for my husband he was so excited to get it on our anniversary! Thank you for helping me out you guys are awesome!!! Bought a bracelet for someone and it needed some adjustment because it was too big. Went in there and they said I have to pay to get it fix so I agreed. After a week or so nobody called me to update if when it will be finish so I called instead. The lady told me that it's on its way back and they will give me a call when it gets back to their store. After a month of waiting nobody call and I had to call again. Same lady who I talked to before said its been there and she said that they actually called me long time ago to inform me that it's been sitting there. Which was not true. Went to the store to pick it up and I was so disappointed that the bracelet was never fix at all after a month. They said that they couldn't get it fix because of the material that it might get broken if they try to unscrew the thing that holds the bracelet. Really pissed! Best jewelry store warranty and service in Anchorage, the staff will not pounce like a used car sales men or harass you for a sale, simple brows around and flag a sails rep when you have a question or wish to look at a pice. The warranty service is second to none in price or service simply bring in your item with the recite if you still have it "in your safe" or link the warranty to your account/ card name. They will all so do fast thero cleaning of any pieces purchased at the store for free! I've bean going here since I 18 I am now in my 30's and will keep referring them as long as the service is the same. This particular Zales store is very poorly run. The staff are less than courteous. They do not greet you upon entering the store, they may be busy looking at their computers, cell phones or having all three salespeople helping one customer and not one will acknowledge your existence by saying they will be with you shortly. We had stood at the counter next to the ring we were about to purchase, for approximately 20 minutes and tried to get the attention of the staff as we were ready to buy it.. after finally being told we were next to be helped, a new customer walked in and this salesperson helped her instead.. so of course after having spent an entire lunch break time waiting for assistance, we left and walked to the other side of the mall to the other jewelry stores who were more than happy to have paying customers. We have bought several pieces of jewelry from Zales, and the products are beautiful.. However, the staff needs an attitude adjustment. One of the rings we did buy from Zales, needed to be resized and we were quoted 1-2 weeks for it to be ready, it's now been 2 1/2 weeks and they told us it would be yet another 2 weeks until it will be ready for pick up. Thank goodness that particular ring is not time sensitive as for a wedding/special occasion! This is the worst Zales I have ever been to. We went to Zales in the Dimond Mall where immediately the 2 employees did not welcome us in the store but just looked at us. We tried to return a ring that we ordered online where they spelled my fiance's name wrong. When we tried explaining this to the workers they did not understand anything we said, and refused to give us a refund. We called the 800 number and received an email that said to physically go to the store. They stated that we should have no problem getting a refund at a local store. However they would not help us even when we showed them the email. Worst service ever.
Zales is a US Jewelry Store based in Anchorage, Alaska. Zales is located at 800 E Dimond Blvd Unit 107, Anchorage, AK 99515, USA.
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