I found Dr. Brett online when I needed immediate treatment. I needed somewhere new to go after having a horrible experience with Dr. Walter in Wasilla. The new office got me in the same day and accommodated the work I needed and even offered to fix a couple more issues while I was there. They were funny, down to earth professionals. I was provided a thorough explantation of benefits and a treatment plan. So glad I found my new dentist!! Dr. Bird is an outstanding dentist. He is always fair and performs excellent work. I would recommend him to any one needing a great family Dentist. Best dentist I've ever had/been to/known and with a great crew and operation in Eagle River. I've been going to Dr. Bird since about 1981(?) and he has always gone out of his way to do what was best for me and at the most economical expense. I consider him a personal friend, as well as the dentist and friend of my mother and late father. Dr. Bird is a standard I'll always measure other dentists against. I hadn't been to dentist for several years, I asked a friend for a referral and she said that she'd had a client who had seen a dentist in Eagle River who had made payment arrangements for expensive procedures. As I needed work that exceeded my insurance payment I expected that this was what I needed. I called the office the phone was answered by a nearly polite lady who booked my initial appointment and asked briefly about payment arrangements, she denied knowing anything. Upon arrival at the office I noticed in the paperwork a check box to indicate whether or not I would like to discuss payment arrangements. At the conclusion of the appointment I scheduled a follow up visit in which my work would be done. I was told to expect to need to pay in excess of $750.00. I complained, insisting that I had a brief discussion about this, indicated same on their new patient paperwork and had not had the expected discussion. At this time I was told that there were no payment arrangements to be had nor open for discussion. I then asked them to prepare a reasonable estimate of what I could expect to pay after the insurance payment. They stated that they had given that to me. I explained that I would find it very difficult to come up with nearly $800 and that based on my discussions with their office, their documentation that I expected other consideration. After intense debate about how to accomodate them I arrived at the conclusion that I could borrow against my retirement to fund this work. I told them that I would proceed to attempt this and would call a week before the appointment to confirm that I had been able to do so. Before I could call I rec'd a certified communication containing my xrays and a letter declining me as a patient. I called and asked about this and was told that I had been rude, which in my opinion under the circumstances is quite untrue. I am an upstanding and well respected member of the Eagle River community, the President of a statewide and widely recognized arts organization based a scant mile away from this mans office and am considered anything but rude in my sphere of influence. I have a reputation of making things work despite challenges and believe that reasonable people attempting reasonable things can always negotiate to a reasonable outcome. I do not however tolerate misrepresentation of any kind, particularly of this nature. I am of the opinion that the person who made the initial appointment had been given instructions to propagate initial appointments as these are for the most part easy, involve little of the dentists time (I got ten minutes) and result in a higher than average charge. In my occupation I deal with professionals of many sorts and fortunately find this sort of behavior rare but when it occurs I am reticent to do nothing about it. I urge you, should you find yourself in my circumstances accept no commitments from this office unless they are put in writing. The result of this event has for a short time crippled my retirement savings and placed my needed dental work at risk (my insurance pays only so much) as this man has in essence taken payment and given me less than it's value. I have no respect for people who cheat the system either on purpose or even if purely by accident if they are unwilling to attempt to correct it. Dr. Bird has taken care of my families dental needs for 12+ years. The Best.
Eagle River Dental Dr Michael Crookston Dr Steven B Soelberg Dr Brett C Kocherhans is a US Dentist based in Anchorage, Alaska. Eagle River Dental Dr Michael Crookston Dr Steven B Soelberg Dr Brett C Kocherhans is located at 11723 Old Glenn Hwy # 207, Eagle River, AK 99577, USA.
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