worse customer service ever. both repairer and supervisor. They took almost 2 month to get my car fixed and refused to offer rental. never will I recommend them to any one Unfortunately I cannot give a high rating to the establishment. First of all I will say that at this point my car looks like it was repaired nicely and does look good, I did however just pick it up yesterday and have not thouroghouly looked it over. However, my rating is low based on the customer service. This office seems as if it is completely unorganized. I brought my car in for an evaluation and estimate and THE NEXT DAY I received a call asking me to bring my car in for an estimate and evaluation. The day I was set to pick up my car I did not have a ride to my car and was informed that they do provide a shuttle service and arranged a pick up time. I live on base and they apparently do not have base access so upon meeting the "shuttle" at the gate (which only has 1 hour parking) I learned that the "shuttle" they are referring to was a cargo van with one passenger seat. I called the office to inform them that I have a two year old (which they knew initially) and there is not room in this vehicle for two people much less a carseat. They did not try to help find another ride they essentially said that's unfortunate and I had to pay $30 in cab fare to get us there. I would have rated them higher had their customer service been at least AVERAGE, however I would not recommend going here and from previous ratings I feel I should be lucky my car looks okay. If I could give zero stars I would. Do not, DO NOT take your vehicle here no matter what you do. Seriously. I took my SUV to fix auto to repair some minor damage. After the parts came in I dropped off the vehicle so repairs could begin. I got a call two weeks later and was informed that my vehicle was involved in an accident. FIX auto was backing my vehicle out of a service bay while an employee was pulling a large truck into their lot. I was told that the driver of the truck got their foot stuck on the gas and they ended up t-boning the driver's side of my suv at a high rate of speed. The estimate was over 8k for the damage they did to my vehicle. They have had it almost 4 months... I got it back today and there was a new tear in the seat that was not there before. They say they detail the car before giving it back but it looked like a bomb went off inside it or more likely that it was sitting in a dirty shop for 4 months with the windows down/doors off. There is brown dirt ground into all of the seats that was NOT there before. it is absolutely disgusting - i didn't even want to sit in it. In addition to the tear in the seat cushion (it looks like possibly a burn) the part that reclines the back seat was broken. When I asked them to keep it to fix it they said no and that someone would call me on monday. Meanwhile - this is my only vehicle to drive my 3 small children. I can't believe they would give it back to me in the condition they did. I am most upset because it wasn't like I was in an accident and took it to them... THEY ARE THE ONES THAT CRASHED MY CAR!!!!! I will be lucky to ever sell it for half it's value and it is all their fault.... The response I got from the shop was - Oh, at least no one was hurt. Yes, I am thankful no one was seriously hurt but no one has ever even said sorry about the severe structural damage the did. DO NOT USE FIX i would give them zero stars if i could, a friend had a jeep in there for a repair after someone tried to steal it, they "fixed" it once, and tried to charge him 1900, but it was a crappy bondo job, with paint that looked terrible, so he said no, i'm not paying for it till its fixed, so they "fixed" it again, and it still looked terrible. then they started calling him and demanding he pay for it, even though they still hadn't actually fixed it. i would not recommend this shop to anyone. i heard another story similar about a mustang someone tool in for repair... Had a slight front end accident and my insurance (Gieco) recommended Fix it Auto to do the repairs. Everything came out flawless. Paint, rims, frame work. The ONLY reason why I give it 3 stars is because they taped my front bumper foam insert to my frame and put them front bumper on. Due to the foam not being supported correctly the whole front bumper sagged and cause the fender to bumper gap to be very uneven, when you look at the car from the front you can see a very noticeable gap where the bumper and hood meet you. I'm a perfectionist with my car and this drove me crazy till I fixed it myself. All the did was use the right attachment supports for the foam insert and adjusted the bumper accordingly. If they just used proper OEM parts and took a little more patients the car would have looked like nothing had ever happened to it.
Fix Auto 5th Avenue is a US Car Repair based in Anchorage, Alaska. Fix Auto 5th Avenue is located at 821 E 5th Ave, Anchorage, AK 99501, USA.
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