Brought my truck in to have a new u-joint installed (simple process-could've done it myself if I had the time). They installed the wrong u-joint which resulted in the drive line coming apart and smacking the transmission housing. I couldn't get Dean to own the mistakes of his business, often resulting in his abusive language towards me. He begrudgingly agreed to replace the transmission after I had AK Sales and Service write up a statement showing the install and its faulty parts were the cause of catastrophic damage to the transmission (cracked housing). I had to threaten him with lawsuit before he would replace it. They installed a used transmission and 2 months later it went out. Stay away from this guy. If he can't train his techs to do a simple u-joint install, he certainly won't own their mistakes. Did good work on a previous job that was paid through insurance, however the owner refused service because we asked too many questions about how the process worked and what possible charges could be. Apparently it is unacceptable and too much of a hassle for people to ask questions to plan their budget and schedule. It's unfortunate that Dean is unwilling to work with people who simply try to understand his processes and is clearly looking to work only with people that have money to throw around without asking questions. He did apologize for his rudeness (he had been very rude in front of my child) but said we were too much of a hassle because he had to repeat himself. Due to the customer service I wouldn't recommend Dean's Automotive unless the work is going through insurance and they will pay whatever he asks with no questions. Dean, the owner, is behind the desk everyday backing up all the work done at his shop. This shop is always very honest and professional about what my car needs. They explain what needs to be done and They back up their work. I would highly recommend Deans Automotive. Thank you Dean for keeping my car in tip top shape!! I'll always return to Deans Auto for service. It's exactly 2 hours 58 minutes from my location and worth the trip! Honest, reliable, fast service without the long list rhetoric that most places try to push on you. They will do exactly as requested and you don't have to worry when you leave the shop if the work was done properly or even at all, some shops are shady and greedy, absolutely not at Deans! I'll be driving up very soon for brand new snow tires, all four of em at wholesale price! I personally request Joseph W.A. Smith as the mechanic to do my work, he's ASE certified and knows his stuff! Friendly trustworthy service with a smile! He'll talk to you...not AT you. I highly recommend Deans Automotive for all you vehicle needs! I trust sending my daughters there and my daughter's are my treasures! I've been taking my vehicle here for years and Dean's Automotive has always done a great job. Their reasonable with the prices and get the work done fast! I would not take my car to anyone else!
Dean S Automotive Service Center is a US Car Repair based in Anchorage, Alaska. Dean S Automotive Service Center is located at 1131 E 7th Ave, Anchorage, AK 99501, USA.
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